Ex display martingale ready for immediate dispatch. The martingale is beautifully crafted in exquisite Italian rolled leather with patent detailing and is finished with stainless steel buckles. It has rolled patent leather around the neck and martingale straps, and plain leather to the girth.
BP17 - Equipe Rolled Patent Martingale -Ex Display
Delivery of Goods
All goods are subject to availability and providing an item is in stock, it should be delivered within 2-5 working days of a order being placed. If an item is not in stock we will contact you with an estimated delivery timescale. However please be aware that this is only an estimate and is reliant on the manufacturer. Please see our terms and conditions regarding ‘Special Order Items’. All postage and package charges are displayed clearly on the online check out and on your invoice.
Please note a call out/fuel charge will be charge on all saddle fitting visits unless agreed in advance. Our call out charge is £40. You will be informed of the fuel charge at the time of booking your appointment. If you purchase a saddle during the visit only the fuel charge will apply. If you need to cancel or rearrange your appointment please let us know at least 24 hours in advance. Failure to do so will mean you are liable for the call out charge.
If you buy a saddle during the call out the 5 day trial will apply. Please see the terms and conditions of ‘Trial A Saddle’
Payment need to be made in full when placing an order or during a visit. Website payments can be made using the following methods;
Bank transfer (please contact us for account details)
Payments taken during call outs can be made in the following ways;
Credit/Debit card (please note we need a 3G/4G or WIFI connection for this service) accepted card types are Visa, Mastercard, Maestro,
Price changes & Value added Tax
Quotes provided for special order items are valid for 7 days from issue. After this time we reserve the right to increase the prices if necessary due to an increase in manufacturing cost for example. All prices shown include VAT of 20% where applicable. Please contact us if you require a VAT invoice.
Our VAT registration number is: 216 1787
Returns & Exchanges
Unused, unsoiled goods may be exchanged or refunded if returned at the customer’s expense within 14 days of order with proof of purchase. Items exchanged will incur Postage & Packaging charges.
If your parcel arrives damaged please take photos before you open it, as well as photographing any damage to the item. Please notify us of any damage and provide photos within 24 hours of receipt. Under no circumstances should items be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Please note that damaged goods are subject to inspection before a refund will be authorised.
The customer is responsible for the costs of returning the goods unless found to be faulty; at the very least proof of postage must be obtained by the customer. However we recommend all items are returned to us fully tracked and insured. We cannot take responsibility for items lost or damaged on their way back to us (unless collected by a courier arrange by Polished Saddles) In the case of returning faulty goods a receipt should be obtained in order to receive a refund of transit costs.
We aim to process refunds as quickly as possible, however in certain circumstances it may take up to 14 days. In the case of faulty or damaged goods please allow a reasonable amount of time for the goods to be inspected as they may need to be returned to the manufacturer.
Refunds will be made to the same card/account you have paid with. However we may refund cash payment by bank transfer where are cash refund is not possible due to geography. All payments are taken in GBP and will be returned in GBP. Please note your bank may charge you a conversion fee for receiving payments in GBP if this is not your usual currency.
All complaints should be directed to Lauren Knott, Polished Saddles, 1 Cestrum Crescent, Evesham, Worcs, WR11 3EG UK
Notice of the Right to Cancel
Under the Distance Selling Regulations, UK customers have the legal right to cancel their order within 14 calendar days starting from the day after you receive the goods. Please note that this does not include ‘Special order items’. Please see separate terms and conditions.
Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. The goods must be returned to Polished Saddles on cancellation. The customer will bear the cost of returning these goods (or of them being recovered) on cancellation.
A deduction can be made from your refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel. These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items, special order, custom order or personalised items.
Cancellation Notice to be Included in Notice of the Right to Cancel
You have a right to cancel any order (excluding special order items) within 14 calendar days from the day after the goods arrive with you. Cancellation requests MUST BE MADE IN WRITING and deliver personally or send (which may be by electronic mail) this to the person named below.
(You may download the cancellation pdf file and return the form ONLY IF YOU WISH TO CANCEL THE CONTRACT): cancelation notice.pdf.
To: Lauren Knott, Polished Saddles, 1 Cestrum Crescent, Evesham, Worcs, WR11 3EG.