All of our saddles are available on a 5 day trial, which starts from when the saddle arrives with you. We highly recommend that you have your new saddle professionally fitted during this period. Trials are only available in the UK and Ireland unless agreed prior to purchase. When you buy a saddle through the Polished Saddles website, your trial is included automatically. there are no extra options to select at checkout.
All saddles must be paid for in full before they are sent out on trial. Once cleared payment has been received the saddles are dispatched with a 24 hour courier on a fully tracked and insured basis.
If you do not wish to keep the saddle you must let us know within the 5 day trial period. Failure to do so will mean we consider the saddle sold, and we will not accept it back. Under exceptional circumstances we may agree to take a saddle back after the end of the trial period, however this is subject to a £100 charge, and is at the discretion of Polished Saddles.
The buyer is responsible for the return postage costs of the saddle. You are welcome to arrange your own courier, however we request that you send all saddles fully tracked and insured. We ask that saddles arrive back with us within 10 days from when the saddle first arrived with you. Alternatively we can arrange a returns service for you with prices starting from £17.50 per saddle.
All saddles are photographed before they are sent out. If your parcel arrives damaged please take photos before you open it, as well as photographing any damage to the saddle. Please notify us of any damage and provide photos within 24 hours of receipt. Should a saddle be damaged while it is on trial, it will not be accepted back. No refund will be given.
Click on the link below to view our 'Trial a Saddle' terms and conditions