Delivery of Goods


All goods are subject to availability and providing an item is in stock, it should be delivered within 2-5 working days of a order being placed. If an item is not in stock we will contact you with an estimated delivery timescale. However please be aware that this is only an estimate and is reliant on the manufacturer. Please see our terms and conditions regarding ‘Special Order Items’. All postage and package charges are displayed clearly on the online check out and on your invoice.


Saddle Fitting


Fitting appointments are £40 per horse, there is also a travel charge of £30 per visit. Appointments within a 20 mile drive of our base do not pay a travel charge. If you purchase a saddle during the visit, only the travel charge will apply. Should you opt to return this saddle for any reason the cost of the fitting (£40) will be deducted from your refund. No travel costs will be refunded. If you need to cancel or rearrange your appointment please let us know at least 24 hours in advance. Failure to do so will mean you are liable for the appointment charge. In the case that you do not turn up to your appointment with no prior warning, both the fitting and the travel charge will be due, and we will take the necessary steps to recover this amount. 


If you buy a second hand saddle during your fitting appointment, it is possible to arrange a 5 day trial, please speak to your fitter if this is something you would like to take advantage of. Please see the terms and conditions of ‘Trial A Saddle’




Payment needs to be made in full when placing an order or on completion of your fitting appointment.


Website purchases can be paid for in the following ways;

  • Paypal

  • Credit/Debit card

  • Bank transfer (please contact us for account details)

Purchases during a fitting appointment can be made in following ways;

  • Cash

  • Credit/Debit card (please note we need a 3G/4G or WIFI connection for this service) accepted card types are Visa, Mastercard, Maestro, Amex.

We regret that we cannot accept payment via cheque. No items will be left without cleared payment being received. 


Price changes & Value added Tax


Quotes provided for special order items are valid for 7 days from issue. After this time we reserve the right to increase the prices if necessary due to an increase in manufacturing cost for example. All prices shown include VAT of 20% where applicable. Our second hand saddles have 20% VAT applied using the margin scheme. Please contact us if you would like a breakdown of the amount of VAT included prior to purchase.


Our VAT registration number is: 216 1787 09


Returns & Exchanges


Unused, unsoiled goods may be exchanged or refunded if returned at the customer’s expense within 14 days of order with proof of purchase.

The costs of delivering items to customers is non-refundable unless goods are found to be faulty.


Items exchanged will incur Postage & Packaging charges.


If your parcel arrives damaged please take photos before you open it, as well as photographing any damage to the item. Please notify us of any damage and provide photos within 24 hours of receipt. Under no circumstances should items be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Please note that damaged goods are subject to inspection before a refund will be authorised.


The customer is responsible for the costs of returning the goods unless found to be faulty. 


At the very least proof of postage must be obtained by the customer, however we recommend all items are returned to us using a fully tracked and insured service. We cannot take responsibility for items lost or damaged on their way back to us (unless collected by a courier arrange by Polished Saddles LTD) In the case of returning faulty goods a receipt should be obtained in order to receive a refund of transit costs.




We aim to process refunds as quickly as possible, however in certain circumstances it may take up to 14 days. In the case of faulty or damaged goods please allow a reasonable amount of time for the goods to be inspected as they may need to be returned to the manufacturer.


Refunds will be made to the same card/account you have paid with. However we may refund cash payment by bank transfer where are cash refund is not possible due to geography. All payments are taken in GBP and will be returned in GBP. Please note your bank may charge you a conversion fee for receiving payments in GBP if this is not your usual currency.

No post and packaging costs will be refunded unless an item is found to be faulty.




All complaints should be directed to Lauren Knott, Polished Saddles LTD, 1 Cestrum Crescent, Evesham, Worcs, WR11 3EG UK


Notice of the Right to Cancel


Under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK customers have the legal right to cancel their order within 14 calendar days starting from the day after you receive the goods. Please note that this does not include ‘Special order items’. Please see separate terms and conditions for more information on your rights to cancel.


Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. The goods must be returned to Polished Saddles LTD on cancellation. The customer will bear the cost of returning these goods (or of them being recovered) on cancellation. No refund will be given for post or packaging.


A deduction can be made from your refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.




There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel. These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items, special order, custom order or personalised items. 


Cancellation Notice to be Included in Notice of the Right to Cancel


You have a right to cancel any order (excluding special order items) within 14 calendar days from the day after the goods arrive with you. Cancellation requests MUST BE MADE IN WRITING and deliver personally or send (which may be by electronic mail) this to the person named below.


(You may download the cancellation pdf file and return the form ONLY IF YOU WISH TO CANCEL THE CONTRACT): cancelation notice.pdf.


To: Lauren Knott, Polished Saddles LTD, 1 Cestrum Crescent, Evesham, Worcs, WR11 3EG.

Or. Polished-saddles@outlook.com


All of the above does not affect and is in addition to your statutory rights.