Refund policy

Returns & Exchanges

Unused, unsoiled goods may be exchanged or refunded if returned at the customer’s expense within 14 days of order with proof of purchase.​

The costs of delivering items to customers is non-refundable unless goods are found to be faulty.

Items exchanged will incur Postage & Packaging charges. 

If your parcel arrives damaged please take photos before you open it, as well as photographing any damage to the item. Please notify us of any damage and provide photos within 24 hours of receipt. Under no circumstances should items be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Please note that damaged goods are subject to inspection before a refund will be authorised.

The customer is responsible for the costs of returning the goods unless found to be faulty. 

At the very least proof of postage must be obtained by the customer, however we recommend all items are returned to us using a fully tracked and insured service. We cannot take responsibility for items lost or damaged on their way back to us (unless collected by a courier arrange by Polished Saddles LTD) In the case of returning faulty goods a receipt should be obtained in order to receive a refund of transit costs.

Refunds

We aim to process refunds as quickly as possible, however in certain circumstances it may take up to 14 days for payment to be returned to your payment card. In the case of faulty or damaged goods please allow a reasonable amount of time for the goods to be inspected as they may need to be returned to the manufacturer.

Refunds will be made to the same card/account you have paid with. However we may refund cash payment by bank transfer where a cash refund is not possible due to geography. All payments are taken in GBP and will be returned in GBP. Please note your bank may charge you a conversion fee for receiving payments in GBP if this is not your usual currency.

No post and packaging costs will be refunded unless an item is found to be faulty.