Terms of service

 

Payments

 Payment needs to be made in full when placing an order or on completion of your fitting appointment.

Website purchases can be paid for in the following ways;

• Paypal

• Credit/Debit card

• Bank transfer (please contact us for account details)

Purchases during a fitting appointment can be made in following ways;

• Cash

• Credit/Debit card (please note we need a 3G/4G or WIFI connection for this service) accepted card types are Visa, Mastercard, Maestro, Amex.

We regret that we cannot accept payment via cheque. No items will be left without cleared payment being received. 

Price changes & Value added Tax

Quotes provided for special order items are valid for 7 days from issue. After this time we reserve the right to increase the prices if necessary due to an increase in manufacturing cost for example.

All prices shown include VAT of 20% where applicable. Our second hand saddles have 20% VAT applied using the margin scheme. Please contact us if you would like a breakdown of the amount of VAT included. 

Our VAT registration number is: 216 1787 09

Complaints

All complaints should be directed to Lauren Knott, Polished Saddles LTD, 31 Bridleway Views, Evesham, Worcs, WR112AP

Notice of the Right to Cancel

Under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK customers have the legal right to cancel their order within 14 calendar days starting from the day after you receive the goods. Please note that this does not include ‘Special order items’. Please see separate terms and conditions for more information on your rights to cancel.

Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. The goods must be returned to Polished Saddles LTD on cancellation. The customer will bear the cost of returning these goods (or of them being recovered) on cancellation. No refund will be given for post or packaging.

A deduction can be made from your refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Click here for Notice of the Right to Cancel

Exemptions

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel. These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items, special order, custom order or personalised items. 

Cancellation Notice to be Included in Notice of the Right to Cancel

You have a right to cancel any order (excluding special order items) within 14 calendar days from the day after the goods arrive with you. Cancellation requests MUST BE MADE IN WRITING and deliver personally or send (which may be by electronic mail) this to the person named below.

To: Lauren Knott, Polished Saddles LTD, 31 Bridleway Views, Evesham, Worcs, WR112AP Or. lauren@polishedsaddles.co.uk

All of the above does not affect and is in addition to your statutory rights.